Order

Use the green 'Add to Cart' button to add products to your digital shopping cart. Then, you can proceed with your order by clicking the green 'Order' button in the cart located at the top right of the page.

Next, enter your details or log in with your account. (Tip! Create an account to speed up future orders.)

Select a shipping method and a payment method, and you will be redirected to the payment page.

Can I modify my order after placing it?

If you contact our customer service immediately, it may be possible to modify the order. However, due to our fast packing and shipping process, your order might have already been dispatched. In this case, we unfortunately cannot make any changes. You can, however, use the right to return the order once it has been delivered.

If I place an order today, when will I receive it?

Orders* placed on weekdays before 9:00 PM will be dispatched on the same day. Delivery within the Netherlands usually takes place the next day. Delivery to Belgium occurs within 1-2 working days. Orders placed after 9:00 PM will be processed and dispatched on the next working day.

Orders* placed over the weekend will be dispatched on Monday via DPD or Royal Mail. The first delivery day will be Tuesday.

*Subject to stock availability

I received an email saying that some products from my order are out of stock. When will I receive my order?

If you received an email with this information, you can expect that the entire order will be delivered within 1-3 working days. We will only dispatch the order when it is complete.

Is there a minimum order amount?

No, there is no minimum order amount. Everyone is free to place an order without incurring additional costs.

Problems with ordering?

If you are having trouble placing your order, cookies may be the issue. Try clearing your cookies and entering your order again.

I received a discount code, but it no longer works. Why is that?

Lightexpert discount codes are sent and communicated exclusively by us. The codes are often only valid for a limited time, such as a weekend or a specific week. After this period, the codes are no longer valid.