PRIVACY POLICY

ABOUT OUR PRIVACY POLICY

Lightexpert.co.uk cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by lightexpert.co.uk. The commencement date for the validity of these conditions is 30/04/2018, with the publication of a new version the validity of all previous versions is cancelled. This Privacy Policy describes what information about you is collected by us, what this data is used for, and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse, and what rights you have with regard to the personal data you provide us.

If you have any questions about our Privacy Policy, please contact our Privacy contact person, you will find the contact details at the end of our Privacy Policy.

ABOUT THE DATA PROCESSING

Below you can read in what ways we process your data, where we store it, what security techniques we use, and for whom the data are transparent.

WEBSHOP SOFTWARE

LIGHTSPEED

Our web shop has been developed with Lightspeed software. Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose.

Lightspeed is obliged to take appropriate security measures based on the contract we have entered into with them. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.

Lightspeed reserves the right to share collected data within its own concern in order to further improve the service.

E-MAIL AND MAILING LISTS

Copernica

We use Copernica to send our e-mail newsletters. Copernica will never use your name and e-mail address for its own purposes. At the bottom of every e-mail that is sent automatically via our website, you will see the 'unsubscribe' link. You will no longer receive our newsletter. Your personal data will be stored safely by Copernica.

Copernica uses cookies and other internet technologies that can indicate whether e-mails are opened and read. Copernica reserves the right to use your data for the further improvement of the services and to share information with third parties.

PAYMENT PROCESSORS

MULTISAFEPAY

We use the MultiSafepay platform to handle a (part of) the payments in our web shop. MultiSafepay processes your name, address and residence details, and your payment details such as your bank account or credit card number. MultiSafepay has taken appropriate technical and organizational measures to protect your personal data. MultiSafepay reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of MultiSafepay's services for which they engage third parties. MultiSafepay does not store your data for longer than is permitted under the legal terms.

REVIEWS

Trustedshops

We collect reviews via the Trustedshops platform. If you leave a review via Trustedshops, then you are obliged to enter your name, place of residence, and e-mail address. Trustedshops shares this information with us, so that we can link the review to your order. Trustedshops also publishes your name and place of residence on its own website. In some cases, Trustedshops may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with Trustedshops. They only use this information for the purpose of inviting you to leave a review. Trustedshops has taken appropriate technical and organizational measures to protect your personal data. Trustedshops reserves the right to engage third parties for the provision of services, for which we have given permission to Trustedshops. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which Trustedshops engages third parties.

SHIPMENTS AND LOGISTICS

DHL

If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address, and residence details with DHL. DHL only uses this information for the purpose of executing the contract. In the event that DHL engages subcontractors, DHL also makes your details available to these parties.

DPD

If you place an order with us, it is our job to have your package delivered to you. We use the services of DPD for the execution of the deliveries. It is therefore necessary that we share your name, address, and residence details with DPD. DPD uses this information only for the purpose of executing the contract. In the event that DPD engages subcontractors, DPD will also provide your data to these parties.

FedEx

If you place an order with us, it is our job to have your package delivered to you. We use the services of FedEx for the execution of the deliveries. It is therefore necessary that we share your name, address, and residence details with FexEx. FedEx uses this information only for the purpose of executing the contract. In the event that FedEx engages subcontractors, FedEx will also provide your data to these parties.

UPS

If you place an order with us, it is our job to have your package delivered to you. We use the services of UPS for the execution of the deliveries. It is therefore necessary that we share your name, address, and residence details with UPS. UPS uses this information only for the purpose of executing the contract. In the event that UPS engages subcontractors, UPS will also provide your data to these parties.

INVOICING AND ACCOUNTING

EXACT

For the records of our administration and accounting, we use the services of Exact. We share your name, address and residence details, and details regarding your order. This data is used for managing sales invoices. Your personal data is sent and stored in a protected manner. Exact has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. Exact is obliged to observe secrecy and will treat your information confidentially. Exact does not use your personal data for purposes other than those described above.

PURPOSE OF DATA PROCESSING

GENERAL PURPOSE OF PROCESSING

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask your explicitly permission for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations.

These third parties all have to observe secrecy on the basis of the agreement between them and us, or an oath or legal obligation.

AUTOMATICALLY COLLECTED DATA

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser, and operating system) is not personal data.

COOPERATION FOR FISCAL AND CRIMINAL RESEARCH

In some cases, lightexpert.co.uk can be legally obliged to share your data in connection with tax or criminal investigations by the government. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

STORAGE TERMS

We store your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a forget request. On the basis of applicable administrative obligations, we must store invoices with your (personal) data, so we will store this data for as long as the applicable term runs.

However, employees no longer have access to your client profile and the documents that we have produced in connection with your assignment.

YOUR RIGHTS

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, in order to prevent abuse, we will send statements and copies of your data only to your e-mail address that is known to us. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a forget request we administer anonymous data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems.

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You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

RIGHT OF INSPECTION

You always have the right to inspect the data that we process or have processed, and that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address known to us, with an overview of the processors who have this data and stating the category under which we have stored this data.

RIGHT OF RECTIFICATION

You always have the right to adjust the data that we process or have processed and that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

RIGHT TO LIMITATION OF PROCESSING

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person.

You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that, until cancelled by you, the related data will no longer be processed.

RIGHT OF TRANSFERABILITY

You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, handled by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you statements or copies of all information about you that we have processed or that we have had processed by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

RIGHTS OF OBJECTION AND OTHER RIGHTS

In such cases you have the right to object to the processing of your personal data by or on behalf of lightexpert.co.uk. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make statements and/or copies of data that we process or have had processed, available to you before permanently discontinuing the processing.

You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

COOKIES

GOOGLE ANALYTICS

Through our website, cookies from the American company Google are placed as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We collect information about your browsing habits and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to provide, among other things, targeted advertisements (Adwords) and other Google services and products.

THIRD PARTY COOKIES

In the case that software solutions from third parties use cookies, this is stated in this privacy statement.

CHANGES IN PRIVACY POLICY

We reserve the right to change our privacy policy at any time. On this page, you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

CONTACT DETAILS

Lightexpert BV

De Schakel 72

5651 GH Eindhoven

The Netherlands

E: help@lightexpert.com